Node Maintenance (решено)
  • Приоритет - высокий
  • Затрагивает сервер - Virtualizor
  • We will be performing scheduled node maintenance on N3KVM - NVMe server in order to fix an issue with IPv6 addressing. We expect that there will be service interruption of up to 10 minutes during the maintenance, as a node restart will be required. This will also cause all running VPS to be shut down. All VPS will be returned to their last state once the maintenance is finished. We apologize for the inconvenience caused.

  • Дата - 29/07/2020 10:00 - 25/08/2020 14:16
  • Обновлено - 28/07/2020 23:02
IPv6 Connectivity (решено)
  • Приоритет - высокий
  • Затрагивает другое - VPS Nodes
  • We have been informed that some VPS are having issues using the IPv6 network. This is currently being looked at and will be resolved shortly.

  • Дата - 20/07/2020 16:06 - 25/08/2020 09:31
  • Обновлено - 20/07/2020 16:06
Database corruption 16/03/2019 (решено)
  • Приоритет - критический
  • Затрагивает система - Customer portal
  • Dear customers,

    We have suffered partial data loss on our customer database and have had a data recovery company working to recover the data over the past month. This means that some accounts are still missing from our system. However, all of your own data is intact, and all services should be operating normally apart from the customer portal.

    In order to help us to resolve the issue completely, please try resetting your password. If it works, that means that your customer record has been restored. If it doesn't, please contact us with the following information:

    • Full name
    • Email
    • IP(s) of your services with us
    • Screenshot of your last (paid or unpaid) invoice

    We aim to get your account up and running again within an hour after receiving this information.

    If your service (apart from being unable to access the customer portal) has been affected during the portal outage, we will calculate and apply credit to your account for any inconvenience caused.

    Regards,

    SharkServers

  • Дата - 16/03/2019 09:37 - 17/06/2020 18:59
  • Обновлено - 16/04/2019 09:38

Статус сервера

Ниже показан статус наших серверов (и проблемы, если таковые есть).

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cPanel 1 - DE
DirectAdmin 1 - DE
N1KVM
N2KVM
N3KVM
N4KVM