Dedicated Server Setup Time
We aim to set up all servers within 12 hours, however, in extreme circumstances, it may take longer. Provisioning is carried out 8am-2pm 7 days a week. Setup time may be faster or slower depending on the staff workload. If you have waited for more than 24 hours, you are advised to contact our support staff for information.
Any account deactivated due to non-payment will automatically be reactivated upon receiving payment.
We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
Limitation of Liability
SharkServers shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from SharkServers servers going off-line or being unavailable for any reason whatsoever. Furthermore, SharkServers shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of SharkServers servers. All damages shall be limited to the immediate termination of service.
Violations of these Acceptable Use Policies should be referred to [email protected] All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
SharkServers cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by SharkServers are resold. Thus, certain equipment, routing, software and programming used by SharkServers are not directly owned or written by SharkServers. Moreover, SharkServers holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as SharkServers sees fit.
By activating your account with SharkServers, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
Server Uptime Guarantee
SharkServers guarantees 99.98% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.
SharkServers reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.