All services provided by Fat Shark Limited (“SharkServers”) may be used for lawful purposes only. The subscriber agrees to indemnify and hold SharkServers harmless from any claims resulting from the use of service which damages the subscriber or any other party.
Prohibited are sites that promote any illegal activity or present content that may be damaging to SharkServers servers, or any other server on the Internet.
If help is needed to determine whether content is allowed to be hosted on SharkServers servers, the customer must contact SharkServers.
All accounts have limited traffic usage, unless specified otherwise. If your account is suspended because of bandwidth you need to upgrade to bigger package.
We currently do not allow IRC or IRC bots to be operated on our servers.
BackupsBackups are not provided. Customers are responsible for their own backups and web content and should make their own backups for extra protection.
Any attempt to undermine or cause harm to a server or customer of SharkServers is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
All sub-networks, distributive hosting sites and dedicated servers of SharkServers must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
By the Account Activation Date of each month, SharkServers shall either:
(1) debit the client’s credit card (when such information has been provided by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to SharkServers by no later than the specified payment due date. SharkServers shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.
Certain services carry a setup fee charged by SharkServers to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to SharkServers and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
Money back guarantee & refund policy
We offer a 30 day Money back guarantee.
Refunds: If client has retained the services for one year and has pre-paid SharkServers for such services, refunds will be issued for any unused full month of the services, upon client’s request. Therefore, if client’s account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.
Custom software installations fees, setup fees and fees for paid control panels are not refundable. Others services that are excluded from refunds are: dedicated servers that required setup fee, VPS and domain names.
Dedicated Server Setup Time
We aim to set up all servers within 12 hours, however, in extreme circumstances, it may take longer. Provisioning is carried out 8am-2pm 7 days a week. Setup time may be faster or slower depending on the staff workload. If you have waited for more than 24 hours, you are advised to contact our support staff for information.
Any account deactivated due to non-payment will automatically be reactivated upon receiving payment.
Limitation of Liability
SharkServers shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from SharkServers servers going off-line or being unavailable for any reason whatsoever. Furthermore, SharkServers shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of SharkServers servers. All damages shall be limited to the immediate termination of service.
Violations of any of our policies should be referred to email@example.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
SharkServers cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by SharkServers are resold. Thus, certain equipment, routing, software and programming used by SharkServers are not directly owned or written by SharkServers. Moreover, SharkServers holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as SharkServers sees fit.
By activating your account with SharkServers, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
Server Uptime Guarantee
SharkServers guarantees 99.98% service uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.
SharkServers reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.